{"id":61988,"date":"2022-05-05T20:55:42","date_gmt":"2022-05-06T03:55:42","guid":{"rendered":"https:\/\/www.jamasoftware.com\/?post_type=journey&#038;p=61988"},"modified":"2026-03-23T06:53:20","modified_gmt":"2026-03-23T13:53:20","slug":"customer-journey","status":"publish","type":"journey","link":"https:\/\/www.jamasoftware.com\/success\/","title":{"rendered":"Customer Journey"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1kxwrcn-187b6026308256810e3f77fc4be899e0\">\n.avia-section.av-1kxwrcn-187b6026308256810e3f77fc4be899e0{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.jamasoftware.com\/media\/2022\/05\/success-landing-2.png);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\nmargin-top:30px;\nmargin-bottom:0;\n}\n<\/style>\n<div id='heading'  class='avia-section av-1kxwrcn-187b6026308256810e3f77fc4be899e0 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-contain avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='contain' data-av_minimum_height_px='400'><div class='container av-section-cont-open' style='height:400px'><main  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-l2hszwah-1e8786d308b8c5b07c8a8790381f01d1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2hszwah-1e8786d308b8c5b07c8a8790381f01d1\">\n.flex_column.av-l2hszwah-1e8786d308b8c5b07c8a8790381f01d1{\npadding:0 0 0 100px;\n}\n<\/style>\n<div  class='flex_column av-l2hszwah-1e8786d308b8c5b07c8a8790381f01d1 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00\">\n#top .av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00{\npadding-bottom:10px;\nfont-size:40px;\n}\nbody .av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l2hszllm-e38b5d7f396cdb29a30d528fc6c4bb00 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h1 class='av-special-heading-tag '  >Jama Connect\u00ae Customer Success Journey<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lidk7h7q-5a1cb5f6b222642bb5102fd94187899c\">\n#top .hr.hr-invisible.av-lidk7h7q-5a1cb5f6b222642bb5102fd94187899c{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-lidk7h7q-5a1cb5f6b222642bb5102fd94187899c hr-invisible  avia-builder-el-3  el_after_av_heading  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-lidk3h4f-3904e2af79b10a69aaa5624ee2782d13-wrap avia-button-left  avia-builder-el-4  el_after_av_hr  avia-builder-el-last '><a href='https:\/\/support.jamasoftware.com\/hc\/en-us\/requests\/new?ticket_form_id=16051762045325'  class='avia-button av-lidk3h4f-3904e2af79b10a69aaa5624ee2782d13 av-link-btn avia-icon_select-no avia-size-large avia-position-left avia-color-blue'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"Request Solution Offering\"><span class='avia_iconbox_title' >Request Solution Offering<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. 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id=\"style-css-av-114ew9w-b614130d9d36c3fc395bbe95b1433116\">\n.flex_column.av-114ew9w-b614130d9d36c3fc395bbe95b1433116{\npadding:0 0 0 -30px;\n}\n<\/style>\n<div  class='flex_column av-114ew9w-b614130d9d36c3fc395bbe95b1433116 av_one_full  avia-builder-el-6  el_before_av_one_half  avia-builder-el-first  filters first no_margin flex_column_div  '     ><\/div><div  class='flex_column av-lar6e3w8-1e58f00880226e3645b5316656895ba9 av_one_half  avia-builder-el-8  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lfa1uzt2-e262fc3132313f3d1284af4ef7b89f00\">\n.avia-image-container.av-lfa1uzt2-e262fc3132313f3d1284af4ef7b89f00 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-lfa1uzt2-e262fc3132313f3d1284af4ef7b89f00 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container 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.heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6lh8swc-8136e169055027f16b796f517f969d25 .special-heading-inner-border{\nborder-color:#de1c73;\n}\n.av-special-heading.av-l6lh8swc-8136e169055027f16b796f517f969d25 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6lh8swc-8136e169055027f16b796f517f969d25 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Onboarding Jama Connect<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6f3vx-fdc0528a25f01947b9078b6b8b88258e '  ><div class='avia_textblock' ><p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/jama-connect-101-tutorials\/\">Jama Connect 101 Tutorials &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/jama-connect-admin-tutorials\/\">Jama Connect Admin Tutorials &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/jama-connect-platform-intro\/\">Jama Connect Intro to the Platform &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/finding-success-as-jama-connect-admin\/\">Finding Success As a Jama Connect Admin &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/project-template-setup\/\">Project Template Setup &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/data-model-configuration-onboarding-jama\/\">Data Model &amp; Configuration Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/importing-content\/\">Importing Content &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/data-import-guidance\/\">Import Guidance &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/ask-a-jama-connect-expert-onboarding\/\">Ask a Jama Connect Expert &#8211; Training Resource<\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/personalized-power-user-training\/\">Personalized Power User Training &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/personalized-go-live-training\/\">Personalized Go-Live Training &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/strategic-deployment-plan\/\">Strategic Deployment Plan &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/recurring-monthly-consulting\/\">Recurring Advisory Services &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/self-hosted-install-upgrade-consultation\/\">Self-Hosted: Install \/ Upgrade Consultation and Services &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/self-hosted-environment-backup-restore\/\">Self-Hosted: Environment Backup and Restore &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/cloud-data-copy-service\/\">Cloud Data Copy Service &#8211; <em>Technical Service<\/em><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mal6w9d1-ad7e67009df145fcadc203b4fb8557bc\">\n#top .hr.hr-invisible.av-mal6w9d1-ad7e67009df145fcadc203b4fb8557bc{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-mal6w9d1-ad7e67009df145fcadc203b4fb8557bc hr-invisible  avia-builder-el-15  el_after_av_textblock  el_before_av_heading '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26\">\n#top .av-special-heading.av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26{\npadding-bottom:10px;\ncolor:#00a92f;\n}\nbody .av-special-heading.av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26 .special-heading-inner-border{\nborder-color:#00a92f;\n}\n.av-special-heading.av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6lhadf4-7b0cf1074ad6c19ff90e3e4c2487bd26 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-16  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Improving Your Process<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6fzzi-0c960b816d3e204ff990f78063973a09 '  ><div class='avia_textblock' ><p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/ask-a-jama-connect-expert-improving-process\/\">Ask a Jama Connect Expert &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/rotating-partner-expert-series\/\">Rotating Partner Expert Series &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/optimization-sessions-improving-process\/\">Optimization Session &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/variant-management-and-reuse\/\">Variant Management &amp; Reuse &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/release-management\/\">Release Management Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/change-management\/\">Change Management Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/managing-through-data\/\">Managing Through Data &#8211; <em>Consulting<\/em><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8l9vfo-002cfb2cb2fa8cd2b430e09131139532\">\n#top .hr.hr-invisible.av-8l9vfo-002cfb2cb2fa8cd2b430e09131139532{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-8l9vfo-002cfb2cb2fa8cd2b430e09131139532 hr-invisible  avia-builder-el-18  el_after_av_textblock  el_before_av_heading '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6lhcgqp-ace2a32411fca347364cb7019e447df6\">\n#top .av-special-heading.av-l6lhcgqp-ace2a32411fca347364cb7019e447df6{\npadding-bottom:10px;\ncolor:#6d50df;\n}\nbody .av-special-heading.av-l6lhcgqp-ace2a32411fca347364cb7019e447df6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6lhcgqp-ace2a32411fca347364cb7019e447df6 .special-heading-inner-border{\nborder-color:#6d50df;\n}\n.av-special-heading.av-l6lhcgqp-ace2a32411fca347364cb7019e447df6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6lhcgqp-ace2a32411fca347364cb7019e447df6 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-19  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Evaluating Your Compliance<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6p0i4-b3cf0dc2f9b490d625fc42574185b58f '  ><div class='avia_textblock' ><p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/automotive-aspice-diagnostic\/\">Automotive ASPICE Diagnostic &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/automotive-functional-safety-diagnostic\/\">Automotive Functional Safety Diagnostic &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/automotive-cybersecurity-diagnostic\/\">Automotive Cybersecurity Diagnostic (ISO 21434) &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/data-model-diagnostic\/\">Data Model &amp; Configuration Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/test-management\/\">Test Management Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/risk-management\/\">Risk Management: Get Started &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/risk-management-advanced\/\">Risk Management: Advanced Use Cases with JCI &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/optimization-sessions\/\">Optimization Session &#8211; <em>Consulting<\/em><\/a><\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vbqgqs-3d2807fe1c0cdd33df6037d7905387fe\">\n.flex_column.av-vbqgqs-3d2807fe1c0cdd33df6037d7905387fe{\nwidth:49%;\nmargin-left:2%;\npadding:0 0 0 0;\n}\n<\/style>\n<div  class='flex_column av-vbqgqs-3d2807fe1c0cdd33df6037d7905387fe av_one_half  avia-builder-el-21  el_after_av_one_half  el_before_av_textblock  wrap flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089\">\n#top .av-special-heading.av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089{\npadding-bottom:10px;\ncolor:#0052cc;\n}\nbody .av-special-heading.av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089 .special-heading-inner-border{\nborder-color:#0052cc;\n}\n.av-special-heading.av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6lhbbng-10b5b9c07e5eb85eeb1c3c88c0e7f089 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-22  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Improving Your Requirement Quality<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6pu2c-2a42f9684d1739396894777e2bf9a79d '  ><div class='avia_textblock' ><p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/the-essential-guide-to-requirements-management-and-traceability\/\">The Essential Guide to Requirements Management &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/best-practices-for-writing-requirements\/\">Best Practices for Writing Requirements &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/requirement-quality-audit\/\">Requirement Quality Assessment &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/requirement-authoring-best-practices\/\">Requirements Authoring Workshop 101 ** &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/requirement-authoring-best-practices-201\/\">Requirements Authoring Workshop 201 ** &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/collaboration-review-workflow\/\">Collaboration and Review Workflow &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/requirement-quality-optimization-sessions\/\">Optimization Session &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a style=\"color: #5e5e5e;text-decoration: none\" href=\"https:\/\/www.jamasoftware.com\/success\/jama-connect-advisor-setup-for-requirements-analysis\/\">Jama Connect Advisor Setup for Requirements Analysis &#8211; <em>Consulting<\/em><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1yj8xqc-6ab207a8d395d6c32155b7c5e7d57a64\">\n#top .hr.hr-invisible.av-1yj8xqc-6ab207a8d395d6c32155b7c5e7d57a64{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-1yj8xqc-6ab207a8d395d6c32155b7c5e7d57a64 hr-invisible  avia-builder-el-24  el_after_av_textblock  el_before_av_heading '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-wmvzus-8d7ea4654bc84012f757e24afc141027\">\n#top .av-special-heading.av-wmvzus-8d7ea4654bc84012f757e24afc141027{\npadding-bottom:10px;\ncolor:#ff9900;\n}\nbody .av-special-heading.av-wmvzus-8d7ea4654bc84012f757e24afc141027 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-wmvzus-8d7ea4654bc84012f757e24afc141027 .special-heading-inner-border{\nborder-color:#ff9900;\n}\n.av-special-heading.av-wmvzus-8d7ea4654bc84012f757e24afc141027 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-wmvzus-8d7ea4654bc84012f757e24afc141027 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-25  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Improving Your Traceability Score\u2122<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6qgcl-31dff9f213ece5e9d8d025c1dbc286ae '  ><div class='avia_textblock' ><p><a href=\"https:\/\/www.jamasoftware.com\/success\/requirements-traceability-benchmarking\/\">What is a Traceability Score\u2122? &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/best-practices-for-requirement-traceability\/\">Best Practices for Requirements Traceability &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/trace-debt-trace-score\/\">Traceability Debt Diagnostic &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/standard-trace-score-reporting\/\">Traceability Score\u2122 Assessment &#8211; <em>Benchmark Assessment<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/integrations-hub-setup-for-live-traceability\/\">Integration Hub Setup for Live Traceability\u2122 &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/data-model-configuration-consultation-trace\/\">Data Model &amp; Configuration Consultation &#8211; <em>Consulting<\/em><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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class='av-special-heading av-z9ws04-2859fbb1b957417decc0a3f4dfe2cdc8 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-28  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Support Customer Validation<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6rb2n-326d24686a8edb26abf43a051de568b5 '  ><div class='avia_textblock' ><p><a href=\"https:\/\/www.jamasoftware.com\/success\/new-release-overview\/\">New Release Overview &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/validation-kit-training\/\">Jama Connect Validation Kit (JVK) Training &#8211; <em>Consulting<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/validation-guidance\/\">Validation Guidance &#8211; <em>Consulting<\/em><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r3usbo-d4c0c177c71f93e84ee5b5fd7a71a331\">\n#top .hr.hr-invisible.av-r3usbo-d4c0c177c71f93e84ee5b5fd7a71a331{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-r3usbo-d4c0c177c71f93e84ee5b5fd7a71a331 hr-invisible  avia-builder-el-30  el_after_av_textblock  el_before_av_heading '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb\">\n#top .av-special-heading.av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb{\npadding-bottom:10px;\ncolor:#e7d215;\n}\nbody .av-special-heading.av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb .special-heading-inner-border{\nborder-color:#e7d215;\n}\n.av-special-heading.av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lgcfx40a-bf00bcc82ca0f860234bcb427d3f73cb av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-31  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Extend Jama Connect<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mal6rzbb-53f0f1672fe810dd9352a0b03f7e031a '  ><div class='avia_textblock' ><p><a href=\"https:\/\/www.jamasoftware.com\/success\/extend-exporting-content\/\">Exporting Content &#8211; <em>Training Resource<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/basic-ms-word-document-exports\/\">Basic Document Exports using Microsoft Word &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/planned-weekend-support\/\">Planned Weekend Support ** &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/custom-export-training-using-velocity\/\">Custom Report Training Services &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/custom-report-development-services\/\">Custom Report Development Services &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/extend-api-training\/\">REST API Training \/ Consultation Services &#8211; <em>Technical Service<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.jamasoftware.com\/success\/custom-script-extension-services\/\">Custom Script Development Services &#8211; <em>Technical Service<\/em><\/a><\/p>\n<\/div><\/section><\/p><\/div><section  class='av_textblock_section av-lar65ze5-bcdf9b5f23c452538076a3dc1c587ac0 '  ><div class='avia_textblock' ><p>* Training Resources <strong>do not<\/strong> use any credits, they are self-service.<br \/>\n** Offerings with &#8220;<strong>**<\/strong>&#8221; in the title require 2 credits<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='quick-links-header'  class='avia-section av-l2j4prb6-f7b4595d70aed538c26f3078197f0b9f main_color avia-section-small avia-no-border-styling avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\r\n\n<style type=\"text\/css\" 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data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2jw8m8f-7bc6a474b4231a478c450348c8c5d2ed\">\n.avia-image-container.av-l2jw8m8f-7bc6a474b4231a478c450348c8c5d2ed img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l2jw8m8f-7bc6a474b4231a478c450348c8c5d2ed .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l2jw8m8f-7bc6a474b4231a478c450348c8c5d2ed av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-right'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61662 avia-img-lazy-loading-not-61662 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon.png\" alt='' title='customer journey community icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2powtwj-e0a55d3c12756f24ce440a301a3848ce\">\n.flex_column.av-2powtwj-e0a55d3c12756f24ce440a301a3848ce{\nwidth:32%;\nmargin-left:2%;\npadding:0 0 0 10px;\n}\n<\/style>\n<div  class='flex_column av-2powtwj-e0a55d3c12756f24ce440a301a3848ce av_one_third  flex_column_table_cell av-equal-height-column av-align-middle av-break-at-tablet flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d\">\n#top .av-special-heading.av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2j4jfww-9b8cd2f6e0cca106c40f6ddaf6f1313d av-special-heading-h4 custom-color-heading blockquote modern-quote'><h4 class='av-special-heading-tag '  >Community \/ knowledge base<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1mbg0v7-7ac27fcc9f47240d509fa3ee44a69c10\">\n.flex_cell.av-1mbg0v7-7ac27fcc9f47240d509fa3ee44a69c10{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-1mbg0v7-7ac27fcc9f47240d509fa3ee44a69c10{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<a class=\"av-screen-reader-only\" href=\"https:\/\/support.jamasoftware.com\/hc\/en-us\/requests\/new\"  target=\"_blank\" >Follow a manual added link<\/a><div class='flex_cell av-1mbg0v7-7ac27fcc9f47240d509fa3ee44a69c10 av-gridrow-cell av_one_fourth no_margin content-align-top av-zero-padding avia-link-column av-cell-link'  data-link-column-url=\"https:\/\/support.jamasoftware.com\/hc\/en-us\/requests\/new\"  data-link-column-target=\"_blank\"  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-348lplv-75ab5d6411ef10a6d14edac79d657819\">\n.flex_column.av-348lplv-75ab5d6411ef10a6d14edac79d657819{\nwidth:32%;\nmargin-left:2%;\n}\n<\/style>\n<div  class='flex_column av-348lplv-75ab5d6411ef10a6d14edac79d657819 av_one_third  flex_column_table_cell av-equal-height-column av-align-middle av-break-at-tablet flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j4kvso-cff522ed50ef5814adcd493c9d40e852\">\n.avia-image-container.av-l2j4kvso-cff522ed50ef5814adcd493c9d40e852 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l2j4kvso-cff522ed50ef5814adcd493c9d40e852 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l2j4kvso-cff522ed50ef5814adcd493c9d40e852 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-right'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61665 avia-img-lazy-loading-not-61665 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon.png\" alt='' title='customer journey ticket icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11rmskj-b43d97a7ca43480fb7ffba288275e499\">\n.flex_column.av-11rmskj-b43d97a7ca43480fb7ffba288275e499{\npadding:0 0 0 10px;\n}\n<\/style>\n<div  class='flex_column av-11rmskj-b43d97a7ca43480fb7ffba288275e499 av_one_third  flex_column_table_cell av-equal-height-column av-align-middle first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2\">\n#top .av-special-heading.av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-s9gz7n-72b948ccec269643cd3f1ee7d9219fc2 av-special-heading-h4 custom-color-heading blockquote modern-quote'><h4 class='av-special-heading-tag '  >Submit a Ticket<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1446cgz-3053b18caf33ca0e859436b00f1c7baa\">\n.flex_cell.av-1446cgz-3053b18caf33ca0e859436b00f1c7baa{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-1446cgz-3053b18caf33ca0e859436b00f1c7baa{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<a class=\"av-screen-reader-only\" href=\"#contact\" >Follow a manual added link<\/a><div class='flex_cell av-1446cgz-3053b18caf33ca0e859436b00f1c7baa av-gridrow-cell av_one_fourth no_margin content-align-top av-zero-padding avia-link-column av-cell-link'  data-link-column-url=\"#contact\"  ><div class='flex_cell_inner'><div  class='flex_column av-1xa8k3n-188dcad57b285a0cb7ea1f91da43d1e9 av_one_third  flex_column_table_cell av-equal-height-column av-align-middle flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j4llw2-bee4662a15965e9fae61fbfe7a43ae8d\">\n.avia-image-container.av-l2j4llw2-bee4662a15965e9fae61fbfe7a43ae8d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l2j4llw2-bee4662a15965e9fae61fbfe7a43ae8d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l2j4llw2-bee4662a15965e9fae61fbfe7a43ae8d av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-right'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61664 avia-img-lazy-loading-not-61664 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon.png\" alt='' title='customer journey agent icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1n8saqr-c756463f935c89e433b5c36687c4f34c\">\n.flex_column.av-1n8saqr-c756463f935c89e433b5c36687c4f34c{\npadding:0 0 0 10px;\n}\n<\/style>\n<div  class='flex_column av-1n8saqr-c756463f935c89e433b5c36687c4f34c av_one_third  flex_column_table_cell av-equal-height-column av-align-middle flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380\">\n#top .av-special-heading.av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2j4l9pk-05a0e9bb9b72f04ba6a3c0c13af42380 av-special-heading-h4 custom-color-heading blockquote modern-quote'><h4 class='av-special-heading-tag '  >Contact an Agent<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-oni1ur-d2dd64a3bbb03b4987ca796a55002f01\">\n.flex_cell.av-oni1ur-d2dd64a3bbb03b4987ca796a55002f01{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-oni1ur-d2dd64a3bbb03b4987ca796a55002f01{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<a class=\"av-screen-reader-only\" href=\"https:\/\/community.jamasoftware.com\/top-links\/whatsnew\"  target=\"_blank\" >Follow a manual added link<\/a><div class='flex_cell av-oni1ur-d2dd64a3bbb03b4987ca796a55002f01 av-gridrow-cell av_one_fourth no_margin content-align-top av-zero-padding avia-link-column av-cell-link'  data-link-column-url=\"https:\/\/community.jamasoftware.com\/top-links\/whatsnew\"  data-link-column-target=\"_blank\"  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gvvyb-e9c52a04250d7546de611f734a8e1fe9\">\n.flex_column.av-gvvyb-e9c52a04250d7546de611f734a8e1fe9{\nwidth:32%;\n}\n<\/style>\n<div  class='flex_column av-gvvyb-e9c52a04250d7546de611f734a8e1fe9 av_one_third  flex_column_table_cell av-equal-height-column av-align-middle first av-break-at-tablet flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j4mp8j-cde5328f4e0fadb2e71374239308a9e8\">\n.avia-image-container.av-l2j4mp8j-cde5328f4e0fadb2e71374239308a9e8 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l2j4mp8j-cde5328f4e0fadb2e71374239308a9e8 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l2j4mp8j-cde5328f4e0fadb2e71374239308a9e8 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-right'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61663 avia-img-lazy-loading-not-61663 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon.png\" alt='' title='customer journey announce icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-t67thf-647cca2c39d0ce8b794d9b1bb0274113\">\n.flex_column.av-t67thf-647cca2c39d0ce8b794d9b1bb0274113{\nwidth:32%;\nmargin-left:2%;\npadding:0 0 0 10px;\n}\n<\/style>\n<div  class='flex_column av-t67thf-647cca2c39d0ce8b794d9b1bb0274113 av_one_third  flex_column_table_cell av-equal-height-column av-align-middle av-break-at-tablet flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25\">\n#top .av-special-heading.av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2y5jpb4-ba903e2a148c86dbc16011cb2065bc25 av-special-heading-h4 custom-color-heading blockquote modern-quote'><h4 class='av-special-heading-tag '  >What\u2019s New?<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/p>\n<\/div><\/div>\r\n<\/div>\r\n\r\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='quick-links'  class='avia-section av-l30g8wvj-efbef2084ef7b58a1a5e8e133e570b4b main_color avia-section-default avia-no-border-styling avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\r\n\r\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g21uo-df3f5fe89aa9bd983b1b48c7a489fbe8\">\n.flex_column.av-l30g21uo-df3f5fe89aa9bd983b1b48c7a489fbe8{\nwidth:23.5%;\n}\n<\/style>\n<div  class='flex_column av-l30g21uo-df3f5fe89aa9bd983b1b48c7a489fbe8 av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle first av-break-at-tablet flex_column_div avia-link-column av-column-link  '    data-link-column-url=\"https:\/\/community.jamasoftware.com\/\"  data-link-column-target=\"_blank\"   ><a class=\"av-screen-reader-only\" href=https:\/\/community.jamasoftware.com\/  target=\"_blank\" >Follow a manual added link<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g0l9v-8ad94e1155c5e2b552ae7f0b7bbbe6c0\">\n.avia-image-container.av-l30g0l9v-8ad94e1155c5e2b552ae7f0b7bbbe6c0 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l30g0l9v-8ad94e1155c5e2b552ae7f0b7bbbe6c0 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l30g0l9v-8ad94e1155c5e2b552ae7f0b7bbbe6c0 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-center'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61662 avia-img-lazy-loading-not-61662 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon.png\" alt='' title='customer journey community icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/community-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g12ti-94697c309fffeff5042a893278b7a47a\">\n#top .av-special-heading.av-l30g12ti-94697c309fffeff5042a893278b7a47a{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l30g12ti-94697c309fffeff5042a893278b7a47a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l30g12ti-94697c309fffeff5042a893278b7a47a .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l30g12ti-94697c309fffeff5042a893278b7a47a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l30g12ti-94697c309fffeff5042a893278b7a47a av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered'><h4 class='av-special-heading-tag '  >Community \/ knowledge base<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g63vl-c8625c797696b633fa7adc79f4857fbe\">\n.flex_column.av-l30g63vl-c8625c797696b633fa7adc79f4857fbe{\nwidth:23.5%;\nmargin-left:2%;\n}\n<\/style>\n<div  class='flex_column av-l30g63vl-c8625c797696b633fa7adc79f4857fbe av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle av-break-at-tablet flex_column_div avia-link-column av-column-link  '    data-link-column-url=\"https:\/\/support.jamasoftware.com\/hc\/en-us\/requests\/new\"  data-link-column-target=\"_blank\"   ><a class=\"av-screen-reader-only\" href=https:\/\/support.jamasoftware.com\/hc\/en-us\/requests\/new  target=\"_blank\" >Follow a manual added link<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g2dsm-b36b35a7fa77c5341c84405f66fbb748\">\n.avia-image-container.av-l30g2dsm-b36b35a7fa77c5341c84405f66fbb748 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l30g2dsm-b36b35a7fa77c5341c84405f66fbb748 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l30g2dsm-b36b35a7fa77c5341c84405f66fbb748 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-center'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61665 avia-img-lazy-loading-not-61665 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon.png\" alt='' title='customer journey ticket icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/ticket-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g2xmj-aaacf66759464d43f756157c55df6bd6\">\n#top .av-special-heading.av-l30g2xmj-aaacf66759464d43f756157c55df6bd6{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l30g2xmj-aaacf66759464d43f756157c55df6bd6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l30g2xmj-aaacf66759464d43f756157c55df6bd6 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l30g2xmj-aaacf66759464d43f756157c55df6bd6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l30g2xmj-aaacf66759464d43f756157c55df6bd6 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered'><h4 class='av-special-heading-tag '  >Submit a Ticket<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g73ij-fc25ccc3eab606f923ddbc01b3b5540e\">\n.flex_column.av-l30g73ij-fc25ccc3eab606f923ddbc01b3b5540e{\nwidth:23.5%;\nmargin-left:2%;\n}\n<\/style>\n<div  class='flex_column av-l30g73ij-fc25ccc3eab606f923ddbc01b3b5540e av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle lightbox av-break-at-tablet flex_column_div avia-link-column av-column-link  '    data-link-column-url=\"#contact\"   ><a class=\"av-screen-reader-only\" href=#contact >Follow a manual added link<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g3alm-dba99cbc736824437c5f167f869ed4c4\">\n.avia-image-container.av-l30g3alm-dba99cbc736824437c5f167f869ed4c4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l30g3alm-dba99cbc736824437c5f167f869ed4c4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l30g3alm-dba99cbc736824437c5f167f869ed4c4 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-center'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61664 avia-img-lazy-loading-not-61664 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon.png\" alt='' title='customer journey agent icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/agent-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6\">\n#top .av-special-heading.av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l30g3nv8-18f031893b603f6b8e5478cd1f8a11a6 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered'><h4 class='av-special-heading-tag '  >Contact an Agent<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g7k1r-7b95ecd3f0d2c7776b4fb24d9de551a6\">\n.flex_column.av-l30g7k1r-7b95ecd3f0d2c7776b4fb24d9de551a6{\nwidth:23.5%;\nmargin-left:2%;\n}\n<\/style>\n<div  class='flex_column av-l30g7k1r-7b95ecd3f0d2c7776b4fb24d9de551a6 av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle av-break-at-tablet flex_column_div avia-link-column av-column-link  '    data-link-column-url=\"https:\/\/community.jamasoftware.com\/top-links\/whatsnew\"   ><a class=\"av-screen-reader-only\" href=https:\/\/community.jamasoftware.com\/top-links\/whatsnew >Follow a manual added link<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g435u-ce4d68c456f8b943d6c840a4045bff79\">\n.avia-image-container.av-l30g435u-ce4d68c456f8b943d6c840a4045bff79 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l30g435u-ce4d68c456f8b943d6c840a4045bff79 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l30g435u-ce4d68c456f8b943d6c840a4045bff79 av-styling-no-styling avia_animated_image av-animated-when-visible-95 fade-in avia-align-center'  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-61663 avia-img-lazy-loading-not-61663 avia_image ' src=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon.png\" alt='' title='customer journey announce icon'  height=\"86\" width=\"86\" srcset=\"https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon.png 86w, https:\/\/www.jamasoftware.com\/media\/2022\/04\/announce-icon-80x80.png 80w\" sizes=\"(max-width: 86px) 100vw, 86px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5\">\n#top .av-special-heading.av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5{\npadding-bottom:10px;\ncolor:#8c8c8c;\n}\nbody .av-special-heading.av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5 .special-heading-inner-border{\nborder-color:#8c8c8c;\n}\n.av-special-heading.av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l30g4vvu-dab49a9db423fdae1761f3418f515dd5 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered'><h4 class='av-special-heading-tag '  >What\u2019s New?<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2j5a9j6-1e512a39f27c0650d9f9f5fadb4d2210\">\n#top .hr.hr-invisible.av-l2j5a9j6-1e512a39f27c0650d9f9f5fadb4d2210{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-l2j5a9j6-1e512a39f27c0650d9f9f5fadb4d2210 hr-invisible'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2hz8iia-4a50560a8eeaa94246bb19268c4455f3\">\n.avia-section.av-l2hz8iia-4a50560a8eeaa94246bb19268c4455f3{\nbackground-color:#4ca9ba;\nbackground:linear-gradient( to bottom, #4ca9ba, #308585 );\n}\n<\/style>\n<div id='journey-footer'  class='avia-section av-l2hz8iia-4a50560a8eeaa94246bb19268c4455f3 main_color avia-section-default avia-no-border-styling avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\r\n\r\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2hz9g9z-0996d09147dcee85e7db3cce21b711d2\">\n#top .av-special-heading.av-l2hz9g9z-0996d09147dcee85e7db3cce21b711d2{\npadding-bottom:20px;\n}\nbody .av-special-heading.av-l2hz9g9z-0996d09147dcee85e7db3cce21b711d2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2hz9g9z-0996d09147dcee85e7db3cce21b711d2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2hz9g9z-0996d09147dcee85e7db3cce21b711d2 av-special-heading-h3 blockquote modern-quote modern-centered'><h3 class='av-special-heading-tag '  >Learn more about our Success Programs by contacting us below!\r\nIf you\u2019re an existing Jama Connect customer, please reach out to your Customer Success Manager directly.<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\r\n\r\n<div  class='avia-button-wrap av-l2hzaik6-fea133618f2836a53a28a8289bb322c9-wrap avia-button-center  lightbox'><a href='#contact'  class='avia-button av-l2hzaik6-fea133618f2836a53a28a8289bb322c9 av-link-btn avia-icon_select-no avia-size-small avia-position-center avia-color-light'   aria-label=\"Contact Us\"><span class='avia_iconbox_title' >Contact Us<\/span><\/a><\/div>\r\n\r\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='customer-contact'  class='avia-section av-l2hzb5ac-c31c61564d8a44e4e0bd362e4c939c9c main_color avia-section-default avia-no-border-styling  mfp-hide avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\r\n\r\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_6'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-61988'><div class='entry-content-wrapper clearfix'>\n<input class=\"fooboxshare_post_id\" type=\"hidden\" value=\"61988\"\/>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":62126,"parent":0,"template":"","business_outcome":[],"journey_program":[795],"journey_type":[],"class_list":["post-61988","journey","type-journey","status-publish","has-post-thumbnail","hentry","journey_program-essentials"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium 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